Terms & Conditions
Terms & Conditions
PAYMENT & PRICING
Payment must be issued in full before orders will be dispatched. We accept the following payment method:
- Debit / Credit Card
All prices are quoted in pounds sterling (£). Prices are VAT inclusive so will be priced exactly as quoted. Prices may change on the site without notice. We regret that sometimes stock may not be available which is quoted as being in stock on the website. However we'll try to keep these occasions to a minimum!
Substitutions may be made to your order. If you wish for us not to do this we must be informed via email. Every effort will be made to fulfil your order exactly as asked.
All descriptions and images on the site were accurate at the time of writing. However in relation to certain products consumer experience may differ from our own. This is due to the subjectivity of taste.
No contract exists between Fodmap Foods Co. and you (the customer) before we send out a confirmation email of your purchase. This is due to potential differences in stock between the website and warehouse.
RETURNS & REPLACEMENTS
You are legally entitled to return the item within 7 days if you are unhappy with your purchase (if you change your mind about wanting them, for defective goods please see below). Please contact us if you wish to do this. You will need to send the goods back to us to claim the refund. The goods must be undamaged, unopened, unaltered & re-sellable in their ordinal packaging. It is your responsibility to ensure that the goods arrive back to us undamaged. You are responsible for any costs involved in returning the goods to us. It is best to send the product via signed delivery, otherwise if the product is lost in the post, you will be unable to claim a refund. You are responsible for the goods until they are safely returned to us.
As well as this legal entitlement, we offer you an additional 7 days over which you may return the product. So you may return the product(s) within 14 days for a full refund. The same requirements as above must be met in relation to the resaleability of the item.
Please contact us before sending any items back.
Goods must be returned using the postage method we state, or the cheapest available signed for postage method.
You may cancel your order if the goods have not yet been dispatched. This cancellation request must be sent in writing via email. If the goods have already been dispatched then you can still return them within 7 days for a full refund (see above). However you will be required to pay delivery fees associated with returning the goods to us.
The ability to cancel the goods before dispatch is not guaranteed. Your email may not be seen until the goods have already been dispatched. We do not guarantee that an email will result in an order cancellation, however we'll do our best to make sure an unwanted order is not sent to you.
If your item is received damaged, and the package is open, leaking, or otherwise unacceptable, please contact us. We will replace the item as soon as possible. We may ask you to take a photo of the item so we can prevent the situation ocuring again.
We are not responsible for the non fulfilment of our contractual obligations if they our due to certain factors outside of our control. This includes, but is not limited to Acts of God, riots, war, natural disasters, strikes, accidents, floods, fire, sabotage, or Governmental decisions.
We shall not be held liable for any injury or property damage resulting from the reasonable use of our products.
We are not liable for injury resulting from opening the box. We sell glass items and breakages are possible. It is up to the customer to be aware of this and take care when opening.
Any damages paid by us due to injury or damage caused will be limited to £100.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
This site does not give medical advice since everyone has a different set of circumstances. You should always seek the professional opinion from a doctor or nutritionist to ensure the FODMAP diet is right for you.
You should not stay on the diet forever as it can cause further problems completely blocking out entire food groups.